Privacy Policy.

Effective October 9, 2026 · Last updated October 9, 2026

Who We Are

This Privacy Policy explains how Knead It Massage LLC (doing business as Knead It Massage, "we," "us," or "our") collects, uses, and protects your information when you visit kneaditmassagetherapy.com, book a session, contact us, or receive text messages from us.

We are a licensed massage therapy practice serving Orem and Provo, Utah. By using our website or services, you agree to the practices described here.

Information We Collect

Information you give us

• Contact details, such as your name, email address, and mobile phone number.
• Booking details, such as the session you choose, the date and time, and any notes you add.
• Information you choose to share about your body, comfort, or goals for a session, such as areas of tension, injuries, or pressure preferences.
• Messages you send us through our contact form, email, text, or social media.

Information collected automatically

• Basic device and usage data, such as browser type, pages visited, and referring site.
• Cookies and similar technologies that help our website and booking tools work properly.

Payments for services are processed by third party payment processors. We do not store full card numbers on our website.

How We Use Your Information

• To schedule, confirm, remind you of, and manage your appointments.
• To respond to your questions and requests.
• To tailor your session to your comfort and needs.
• To send text messages you have agreed to receive (see the Text Messaging section below).
• To operate, secure, and improve our website and booking system.
• To meet legal, licensing, and recordkeeping obligations.

We do not sell or rent your personal information.

Text Messaging (SMS)

If you check the SMS consent box on our website or booking form, you agree to receive text messages from Knead It Massage LLC at the mobile number you provided. These messages may include appointment confirmations, appointment reminders, rescheduling or cancellation notices, replies to your questions, and, if you separately agree, occasional reminders that you are due to rebook.

• Message frequency varies based on your appointments and requests.
• Message and data rates may apply.
• Reply STOP at any time to opt out. You will receive one final message confirming you have been unsubscribed.
• Reply HELP for help, or contact us using the details below.
• Consent to receive text messages is not a condition of booking or purchase.
• Carriers are not liable for delayed or undelivered messages.

For full messaging terms, see our Terms & Conditions.

How We Share Information

We share information only as needed to run our practice, and never for third party marketing:

• Service providers that help us operate, such as our website and booking platform, messaging provider, email provider, and payment processor. They may use your information only to provide services to us.
• Legal reasons, when required by law, subpoena, or licensing authorities, or to protect the safety of our clients or practice.
• Business transfers, if our practice is sold or merged, subject to this policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages, such as our messaging platform and wireless carriers.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure platforms and limited access. Information you share about your health or comfort is kept confidential and used only to provide your care. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

How Long We Keep Information

We keep personal information only as long as needed for the purposes described in this policy, including any period required by Utah law or professional licensing rules. When it is no longer needed, we delete or de-identify it.

Your Choices and Rights

• You may request access to, correction of, or deletion of your personal information by contacting us.
• You may opt out of text messages at any time by replying STOP.
• You may unsubscribe from emails using the link in any email.
• You can set your browser to refuse cookies, although some site features may not work as expected.

Depending on where you live, you may have additional rights under applicable privacy laws. We will respond to verified requests within the time required by law.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. Sessions for minors require a parent or guardian's consent and presence as required by law and our policies.

Third Party Links

Our website may link to other sites, such as Instagram. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.

Contact Us

Questions about this policy or your information? Reach us here: